We work closely with each of our customers to help them select the perfect product, style, finish and glass option to fit your home. If on the rare occasion a fixture has been ordered incorrectly or a change in plans requires a fixture to be returned it will be subject to a 25% restocking charge. Large orders can be subject to a higher restock charge.  Custom fixtures or standard fixtures that have been modified in any way are not returnable for any reason.  This restock charge covers the original production costs plus inspection, possible repairs and new packaging. A fixture that has been installed is not returnable. Each fixture must be returned to our factory within 5 days of the original ship date and be in the same condition and packaging as it was originally shipped. Contact our customer service staff at admin@americasfinestlighting.com for details about your specific order.